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Software Support Standards


The basic computer software support policy is to assist with all software in use by faculty and staff on WKU’s campus. However, the enormous variety of software products makes it impossible to deliver the same level of service for all software. Every effort is made to respond to all requests for help, but the level of support may be limited for some computers and peripherals, depending on their age, operating system, driver availability or other factors.  

 

Windows on Computers at WKU

WKU ITS currently supports only Windows 10 and Windows 11 x64 on Dell computers.

  

Standard Software Image

All computers supported by ITS utilize a standard software image. If there is a need for additional software, it is the responsibility of the client to procure and install.

 Windows Computers

  • Windows 11 Education x64
  • 7-zip
  • Chrome
  • Cisco AnyConnect VPN
  • MakeMeAdmin
  • Teams
  • Microsoft Office 365

 Mac Computers

  • macOS 14 (Sonoma)
  • Chrome
  • Privileges
  • Teams
  • Microsoft Office for Mac 365 (Outlook, Word, Excel, PowerPoint, OneDrive)

Information Technology Services strongly encourages the purchase of software maintenance and support on any software product that is not listed above.

Additional software is available at the WKU Software Center, the Microsoft Endpoint Manager software center on Windows computers and the Self Service app on macOS devices

 

Data Transfer and Storage 

ITS is not responsible for the backup and restoration of non-work related data including, but not limited to: music, personal pictures, games, and non-WKU owned software. It is recommended that personal data be stored on external devices such as USB external drives, which are to be purchased with personal funds. ITS support staff has discretion in identifying personal data; however music, photographs, and videos used in scholarly work are exempt.

If there is a need for an Operating System refresh, data transfer will be facilitated through Microsoft's OneDrive. 

How to use OneDrive  About OneDrive




Need Assistance?

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 Last Modified 12/8/23